Yes Bank teamed up with Silicon Valley-based robot platform Gupshup on Thursday to launch an artificial intelligence-based banking chatbot “YES mPower” that instantly provides information on loan products.
The ‘YES mPower’ bot is available via Facebook Messenger.
“Artificial intelligence-based conversations between brands and their consumers provide a better customer experience while reducing costs through automation,” Beerud Sheth, CEO of Gupshup, said in a statement.
With “YES mPower”, customers can get information on loan products such as personal loans, auto loans, gold loans and title loans, while products such as used car loans , home loans and home loans are expected to be added soon.
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“We are delighted to partner with Gupshup to present this chat bot that is transforming banking as we know it by providing a conversational interface to users,” said Pralay Mondal, Group Senior President and Head (Retail and Banking Banking). company), Yes Bank.
The bot also facilitates instant communication with all stakeholders so that customer needs can be addressed immediately.
Yes Bank introduced chatbot-based banking in 2016 that allows customers to perform banking transactions on various social messengers.